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Writer's pictureSusie Temple

WORK FOR US

Updated: Nov 15

The Good Heart, 7 Palmer Street, Frome BA11 1DS


Volunteer Coordinator Job Pack, November 2024



BACKGROUND


We are looking for someone to join The Good Heart team on a short-term self-employed basis to manage and develop our volunteer team. Over the past three years The Good Heart has had considerable success in recruiting a team of ‘Kindness Crew’ volunteers for the annual Frome Kindness Festival. We are now looking to enlarge the team, to embed good practice, and to create opportunities for volunteers to support other Frome non-profits once the Festival is over.


The work will be spread over 5 months, from December 2024 to April 2025, with particular intensity during the 4th Frome Kindness Festival 15 – 22 March 2025. The actual hours of work can be flexible but will definitely involve some evening and weekend activities.


Since this is a short-term and part-time freelance role, we understand that most applicants will be juggling other work and family commitments. That's why we've not been more specific at this stage. Very roughly, for the Kindness Festival volunteer co-ordination role (see task 2 below) we anticipate 25 hours during the week of the Festival, 15 hours after the Festival (thank yous, packing up, evaluation etc) and 10 hours to get underway during December. That would leave 50 hours to be spread over January, February and the first half of March.

 

We're hopeful of securing an additional 50 hours for volunteer coordination at The Good Heart over the winter (see task 3 below) which again would be spread over the period December- April, with the bulk of the work in December/January to get the team in place.

 

The rate of pay is £15 per hour, invoiced at the end of each month. We are keen for the successful candidate to manage both projects simultaneously, but there’s also some flexibility around this.


The Good Heart is a community interest company set up to celebrate, practice and explore the difference that kindness can make in our lives. For more information about The Good Heart and the Frome Kindness Festival see www.thegoodheart.uk 



KEY TASKS


  1. Devise and run a recruitment strategy that includes reaching out to people new to volunteering and/or with learning differences. 

  2. Recruit, train and manage a team of volunteers who will take a leading role in organising and staffing the 4th Frome Kindness Festival (15 – 22 March 2025).

  3. Recruit, train and manage a team of volunteers to staff the new Community Table at The Good Heart, a warm space that will be open 11.30 – 3.30pm Tuesdays – Fridays over the winter.

  4. Consolidate good practice including safeguarding policies and procedures.

  5. Organise a ‘What Next?’ event in April 2025, working in partnership with other local non-profits, which will showcase other opportunities in the town and encourage further volunteering.

  6. Take the lead on monitoring and evaluating the project, and on reporting back to the board of The Good Heart with recommendations on next steps.



SKILLS, KNOWLEDGE AND EXPERIENCE


We’re looking for someone who:


Has personal experience of being a volunteer and of the policies, procedures and processes (such as safeguarding) that are critical to running a high quality volunteer scheme. Previous experience of managing volunteers is highly desirable.


Is a warm and effective communicator, with a personal commitment to kindness and inclusivity, who can relate in a skilful way to the wide range of people who will be involved with the Kindness Festival.


Is an efficient, flexible and resourceful administrator who can plan and manage their own workload and is willing and able to take responsibility.


Is a harmonious and supportive team worker. 


Is a local resident who already has a good working knowledge of the town and its residents. A previous connection with The Good Heart will be helpful.



HOW TO APPLY


The deadline for applications is Friday 22 November.

Short-listed candidates will be invited for interview in the week beginning 2 December.


Please send the following to welcome@thegoodheart.uk:


Your CV

A maximum of one page explaining why you want this role, how you meet the qualities that we’re looking for, and what hours you can offer

Contact details for two referees (please let us know if they can be contacted before interview)


If you have any queries, please contact Alison on 07866 541954


If you aren’t interested in applying yourself, please help us spread the word and find the best possible candidate. Thank you!


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